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How do I return or exchange an item?

All Returns/Claims/Shortages/Exchange Requests
 
At WaxInsignia.com we are committed to providing you with the finest jewelry, gift products and shopping experience possible, and a 30-Day Money-back guarantee on all items, except Custom, Specialty, International or Wholesale Orders. Every  product and order is repeatedly checked for accuracy and quality to make that it will meet or exceed your expectations.
 
Domestic Customers: 
In the event of a claim due to damage , shortage or deficiency with a product, please contact us within 10 days from receipt by emailing us as explained below. We will respond within 2 business days or sooner giving you instructions (and/or a Return Authorization Number)  as to how we will exchange or credit the item at no additional charge to you.

 

If you wish to return or exchange an unused product for any other reason ( changed mind, cannot use, does not meet expectation etc.) we request that you contact us by email within 10 days from receipt of merchandise and we will respond to you within 2 business days with a Return Authorization Number. Please note only the return freight costs will be your responsibility, and we will credit your card for any merchandise received back in resalable condition within 30 days from date of shipment. All returned product must be in it's original packaging with all the tags intact.
 
How to contact us to obtain an RA Number: Please send us a email to info@waxinsignia.com
(or click Email address link on the bottom of this page) with your  return request, listing Your Order Number, Name, Item(s) and Reason, and we will respond to you promptly. Your request must include your order number.  

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 Please remember:
  • You must contact via email  first before you make a return for any reason to obtain your RA number.  Any returns received by us without a prior Return Authorization Number are subject to a 25% restocking fee. 
  • We will not accept any returns for any reason after 30 days from date of shipment, and will be unable to credit or exchange any items received after this period. No Exceptions, please 
  • Please do not send Packages to our PO Box as they will be refused and returned to sender. Full return instructions will be provided in our email response 
 
 
 
International Customers:
  • Customs Clearance: Please note that you will be responsible for all Customs Duties and charges that may be assessed.  These vary depending on the value of the order, the shipping method and your country's Customs rules and regulations. Please contact the agency in your country for the details.  
  • Currency Conversion: Credit Card charges for such orders will be converted at the prevailing rate used by the credit card company. If you require information on these rates, please contact your credit card company. 
  • Return Policy on International Orders: Please note that International Orders are considered firm and not cancellable or returnable. If you have a claim due to damage or deficiency, we will do our best to resolve this issue. In most cases, if the claim is accepted by us due to our fault, we will issue credit only for the merchandise, but we will not replace the merchandise. If the damage occurs en route, we will file a claim with the carrier, and we will advise you as to how they will resolve this. Such claims can take 60-90 days to resolve. In no cases can merchandise be returned for credit.